FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at saltandsilkboutique@gmail.com.

Q. Where do you ship from ?

A. We ship from our warehouses located in Orlando, Florida USA. 

Q. How long will it take for my items to arrive?

A. Orders are shipped out directly from our Orlando warehouse and we will do everything they can to get you your order as fast as they can! Please allow an estimated 3-7 day for your order to arrive to the USA. 

Q. How long will it take to receive a tracking number?

A. It will take usually between 1-3 business days.

Q. Do You Have Gift Cards?

A. Of course, we do! Shop our Salt & Silk E-gift Card options here. The purchaser will receive an email with the E-Gift card code to forward to the intended recipient.
Just remember, Salt & Silk E-gift Cards are non-refundable and do not expire.

Q. Where is you company located?

A. We are based out of Orlando Florida. Supply warehouse is also located in Orlando. 

Q. Which currency will I be charged in?

A. We processes all orders in USD.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to saltandsilkboutique@gmail.com.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, and also Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

SHIPPING CARRIER CONTACT INFORMATION
USPS Phone: 1-800-222-1811
FedEx Phone: 1-800-463-3339
DHL Global Mail Phone: 1-800-805-9306
UPS Phone: 1-800-742-5877

If you have any additional questions regarding your order please email us at saltandsilkboutique@gmail.com.